UNION SERVICES TECHNICIAN - Big Island

UNION SERVICES TECHNICIAN
Position Numbers 435, 437

INTRODUCTION
Under the direction of the Division Chief, the Union Services Technician is primarily responsible for providing field services support to Union Agents, consultation processing, assisting with member recruitment and organizing, serving as committees liaison and assisting with other member services as assigned. The Union Services Technician position provides paraprofessional support to the Island Division and may be utilized as the entry step in the Union Agent career ladder.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Field Services Support
   a. Provides direct support to the Union Agents by assisting with routine requests such as creating grievance files, uploading information to UnionWare, organizing files, copying documents, etc.
   b. Assists Union Agents in maintaining an organized central filing system, office library, and other field resources.
   c. Responsible for investigating, analyzing, evaluating, and resolving member inquiries and complaints as assigned.
   d. Assists Union Agents with drafting grievances and other correspondence as assigned.
   e. Participates in and assists with Island Division events as assigned.
   f. Assists with maintenance of Island Division social media accounts.
   
   
2. Consultation Processing
   a. Processes all consultations to include, but not limited to, dissemination of consultation information to affected members, gathering and compiling feedback, conducting research, drafting responses in a timely manner, and maintaining the Island Division’s consultation files.
   b. Meets with members as needed regarding assigned consultations.
   c. Updates consultation files in UnionWare.
   d. Reports any consultations concerns to the Island Division staff.
   e. Attends statewide consultation meetings as needed.
   
   
3. Member Recruitment and Organizing
   a. Provides non-member recruitment services to the Island Division which includes new employee orientations, worksite visits, UnionWare updates, etc.
   b. Regularly monitors the non-member list and develops effective strategies for recruitment.
   c. Assesses feedback from new member sign ups to establish best practices for recruitment.
   d. Independently conducts and/or assists Union Agents with lunch & learns, HGEA-onthe-Go’s and new member orientations for the purpose of recruiting new employees and continued education of members.
   e. Identifies and recruits new Stewards.
   f. Keeps up to date with current HGEA events and activities to ensure members are provided with accurate information.
   g. Develops and maintains relationships with members by conducting worksite and steward visitations, delivering new member gifts and any other member benefit as requested.
   h. Provides various statewide recruitment services as needed.
   
   
4. Committee Liaison
   a. Serves as the liaison for Island Division committees, as assigned by the Division Chief.
   b. Recruits member volunteers for various committees such as political action, community action, recreation, etc.
   c. Recruits volunteers for committee activities, provides guidance, and exercises discretion over volunteers and member leaders to carry out committee initiatives and activities.
   d. Coordinates and attends all assigned committee meetings to include ordering and picking-up meals, and coordinating virtual meeting requests as needed.
   e. Keeps up to date with Robert’s Rules of Order to provide adequate and effective meeting support to member leaders on committees.
   f. Assists committee members in developing budgets.
   g. Maintains up-to-date systematic and organized filing system for assigned committees.

OTHER DUTIES

1. Provides other support as needed to the Island Division to include, but not limited to answering the main office phone line, assisting walk-in members and customers, opening/closing the office, etc.
2. May be assigned to provide support with tracking bills in the legislature and county council that affect the Island Division.
3. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree from an accredited four (4) year university or relevant experience that is equivalent to a bachelor’s degree and experience developing, coordinating, and organizing events.\
2. Ability to provide excellent customer service to both internal staff and external members.
3. At least 1 year of sales and customer experience required. 3. Knowledge of government operations and basic union principles and practices.
4. General knowledge of current issues that impact public sector employees.
5. Ability to effectively conduct meetings. 6.
6. Ability to communicate clearly and effectively before intimate and large meeting audiences.
7. Ability to work independently and use initiative to execute and meet strict deadlines.
8. Must possess the ability to establish positive and effective relationships with various community leaders, trainers, internal staff, and members.
9. Ability to work effectively and cohesively in a team.
10. Must have a valid driver’s license and reliable vehicle to commute to and from various meeting locations in a timely manner.
11. Ability to work outside of normal work hours to include, but not limited to nights, weekends, and holidays.
12. Ability to travel to the neighbor islands as needed